Privacy Policy
Last updated: April 21, 2025
This Privacy Policy describes how Zapetix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zapetix.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.
- When you interact with our Site or Services, we, or third parties we work with, may automatically collect certain information using tracking technologies like cookies, beacons, SDKs, and scripts.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below: Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services, process payments, fulfill orders, manage your account, and support any returns or exchanges.
Marketing and Advertising: We may use your personal information to send promotional messages and display targeted ads. For EEA residents, the legal basis is our legitimate interest in marketing (Art. 6 (1)(f) GDPR).
Security and Fraud Prevention: We use your data to detect and prevent fraud or malicious activity. Keep your credentials safe, and contact us if your account is compromised. For EEA, this is based on our legitimate interest (Art. 6 (1)(f) GDPR).
Communicating with You and Service Improvement: We may contact you for support or feedback purposes. This is part of our legitimate interest in delivering better services (Art. 6 (1)(f) GDPR).
Cookies
We use cookies for various purposes including functionality, analytics, and marketing. You can manage your preferences via browser settings. For more on Shopify’s use of cookies, visit: Shopify Cookie Policy.
How We Disclose Personal Information
We may disclose your personal information to:
- Vendors and third-party service providers.
- Business and marketing partners.
- Affiliates and corporate group.
- In legal circumstances or business transactions.
We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.
Third Party Websites and Links
Our Site may contain links to third-party platforms. We are not responsible for the privacy practices or content on these external sites. We recommend reviewing their privacy policies.
Children's Data
Our services are not intended for children. If you believe a child has provided us with personal information, please contact us. We do not knowingly sell or share the personal data of individuals under 16.
Security and Retention of Your Information
We implement security safeguards, but no system is 100% secure. Data retention depends on our legal, operational, and contractual obligations.
Your Rights
Depending on your location, your rights may include:
- Access
- Deletion
- Correction
- Portability
- Opt-out of sale/sharing
- Restriction of processing
- Withdrawal of consent
- Right to appeal
- Managing communication preferences
We may verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf. We respond as required under applicable law.
Complaints
If you are unsatisfied with our response, you may file a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available online.
International Users
We may transfer, store, and process your data outside your country of residence. If transferring from Europe, we use legal mechanisms like Standard Contractual Clauses.
Contact
For privacy-related inquiries or to exercise your rights, contact:
📧 zapetixstore@gmail.com
For purposes of applicable data protection laws, we are the data controller of your personal information unless stated otherwise.