Shipping & Payment
Last updated: April 21, 2025
Shipping & Payment Policy
At Zapetix, we’re committed to delivering your orders quickly, securely, and transparently. This page outlines how we handle shipping and payments.
1. Shipping Information
Order Processing Time:
All orders are processed within **1–3 business days** after receiving your confirmation email.
Please note: Orders are not processed on weekends or public holidays.
Shipping Times:
We offer international shipping via our trusted suppliers. Estimated delivery times are:
- **USA & Canada:** 7–10 business days
- **Europe:** 7–20 business days
- **Australia & New Zealand:** 10–20 business days
- **Rest of the World:** 10–25 business days
Shipping times may vary based on customs delays, weather, or supplier location.
Tracking:
Once your order ships, you’ll receive a tracking number via email. You can track your package through the carrier's website.
Shipping Costs:
Shipping rates are calculated at checkout based on your location and the weight of your order. Some promotions may offer **free shipping**.
Delivery Issues:
If your order hasn't arrived within the estimated timeframe, please contact us. Delays may occur due to customs or external factors.
Wrong Address Disclaimer:
Please ensure your shipping address is correct. Zapetix is not responsible for deliveries sent to incorrectly entered addresses.
Customs & Duties:
Zapetix is not responsible for any customs fees, import taxes, or duties imposed by your country. These are the responsibility of the buyer.
2. Payment Information
Accepted Payment Methods:
We accept the following payment options:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
All payments are processed securely through our third-party payment provider, Paypal.
Currency:
All prices are displayed in your local currency (where available). Final payment is processed in **EUR (€)** or the currency supported by your payment provider.
Payment Security:
We use SSL encryption and secure payment gateways to keep your transaction safe. Your credit card details are never stored on our servers.
Order Confirmation:
Once your payment is successfully completed, you will receive an order confirmation email with your order number and summary.
Failed Payments:
If your payment fails, try again with another method or contact your bank for assistance. Still having issues? Email us and we’ll help.
3. Questions?
If you have any questions about shipping or payments, reach out to our support team anytime:
📧 zapetixstore@gmail.com
Thank you for choosing Zapetix!